Privacy Policy

1. Introduction

Welcome to Kanavu Valley View Resort. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Check-in/check-out dates, number of guests, special requests
• Payment Information: Credit card details, billing address (processed securely through third-party payment gateways)
• Technical Information: IP address, browser type, device information, cookies
• Communication Records: Correspondence with our team, feedback, reviews

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and manage your reservations and bookings
• Communicate with you about your stay and respond to inquiries
• Send promotional offers, newsletters, and marketing communications (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized access

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in operations (payment processors, email services, booking systems)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent for marketing communications
• Data portability

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: info@kanavuvalleyview.com
• Phone: +91 98765 43210
• Address: Ketti Valley Road, Near Lovedale Junction, Ooty, Tamil Nadu – 643003, India